MAPS OF USA AND CANADA
What I have learned about the call center industry and what my performance has been during the course Before I started taking the call center course I knew nothing concrete about all the activities that are involved in this industry. I had no idea of what an argent’s job really was, I neither was aware of the training process that someone must have and approve before hitting the floor and getting hired in a call center. Besides all the things I have previously mentioned I have also learned a lot of terms related to this field. I believe that this new knowledge I just acquired can help me if one day I have the chance to teach a course of this topic. Something that has really called my attention is the organization that exists within a call center because we Salvadoran are very disorganized. This organization can be seen in simple things like: to be always on time, to follow the same guidelines in every call an agent makes or receives. Another interesting fact that real
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